Return Policy

Thank you for your purchase! We are confident that you will love our product, but if for any reason you are not completely satisfied, we offer a 30-day money-back guarantee. If you need to return an item, please review our return policy below.

Return Policy Details:

1. Eligibility for Return

   • You may return the product within 30 days of the purchase date.
   • The product must be in its original condition, unused, and with all original packaging and accessories. Items that show signs of use or are not in their original packaging may not be accepted.

2. How to Initiate a Return

   • Contact our customer service team at support@critterdefender.com to request a Return Merchandise Authorization (RMA) number.
   • Provide your order number and a brief description of why you are requesting a return.

3. Return Instructions

   • Once you receive the RMA number, securely package the product and include the RMA number inside the package.
   • Ship the return to the address provided by our customer service team.

4. Damaged or Defective Items

   • If you receive a damaged or defective item, please contact us immediately at support@critterdefender.com with your order number, a description of the issue, and any relevant photos. We will assist you in arranging a return or exchange for the damaged or defective product.
   • In cases of damaged or defective items, we will cover the return shipping costs and ensure that you receive a replacement or refund as soon as possible.

5. Refund Process

   • After we receive and inspect the returned product, we will process your refund.
   • Refunds will be issued to the original payment method used at the time of purchase.
   • Please allow up to 10 business days for the refund to be processed.

6. Shipping Costs

   • The cost of return shipping is the responsibility of the customer, except in cases where the product is defective or incorrect.

7. Contact Us

   • For any questions or concerns regarding our return policy, please contact us at support@critterdefender.com.

8. Policy Updates

   • We reserve the right to update or modify this return policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically.
     
     Effective Date: 2nd Sep, 2024

Thank you for your understanding and cooperation. We appreciate your business and look forward to serving you in the future.

Critter Defender

Shipping Policy

Thank you for shopping with us! We strive to ensure that your order reaches you as quickly as possible. Below is our shipping policy to help you understand how your order will be processed and delivered.

1. Order Processing Time

   • All orders are typically processed within 1-2 business days of receipt. Please note that business days are Monday through Friday, excluding weekends and holidays.

2. Shipping Options

   • During checkout, you will be able to select your preferred shipping method. Shipping speeds vary based on the option you choose. Here are the typical delivery times for each option:
     • Standard Shipping: Generally delivers within 3-4 business days.
     • Expedited Shipping: Delivers faster, depending on the selected option.

3. Shipping Locations

   • We ship to all locations within the United States from our warehouses located in the U.S.

4. Delivery Times

   • Most orders shipped within the U.S. will arrive within 3-4 business days after processing, depending on your selected shipping method and delivery location.

5. Order Tracking

   • Once your order has been shipped, you will receive a confirmation email with tracking information. This will allow you to monitor the progress of your shipment.

6. Shipping Costs

   • Shipping costs are calculated based on the shipping method you select and are displayed at checkout.

7. Issues with Your Order

   • If you encounter any issues with your shipment, such as delays or damages, please contact our customer service team at support@critterdefender.com for assistance.

We appreciate your business and are here to ensure that your shopping experience is smooth and satisfactory. If you have any questions regarding our shipping policy, feel free to reach out to us!

Critter Defender